Order and Payment Policy

Custom Orders:

1/2 payable at time of order placement; balance due before shipment.
Payment accepted: Certified Bank Check or Money Order. We will start building the instrument once
we have received the deposit and the funds have cleared. Once the instrument is completed, it must
be paid for within 30 days. After 30 days, we will make it available for sale.  

Satisfaction guaranteed, or return within 14 days FROM DELIVERY,
in perfect-as-shipped condition, (This includes all papers, warranties, included accessories, case and
tags. If anything is altered or damaged the satisfaction guarantee will not apply and a refund will be
declined.) for Refund, less original 1/2 deposit and shipping charges. This satisfaction guarantee is for
custom instruments built from our current model line with customary wood, hardware, electronics, inlay
and finish choices. This does not include nontraditional, experimental or highly personalized
instruments. For these types of instruments I cannot give any return guarantee, you must be
responsible for your own design in these cases. I cannot guarantee that you will like your own design.


If the instrument is to be returned, securely pack the instrument in its case and its original packing
materials and ship via UPS insured PREPAID. Once we receive the instrument we will refund the
instrument's price, excluding deposit and any shipping.

Sales of In-Stock guitars:  

Payment in full before shipping. Payment accepted: Certified Bank Check, Money Order, Visa,
MasterCard, Discover and American Express (U.S. only for credit card orders) and Paypal for in-stock
instruments  (you do not need a Paypal account to do this, we can email you an invoice through
Paypal and you can then use your credit card to make secure payment through them). We will ship
when funds have cleared.

Satisfaction guaranteed, or return within 14 days FROM DELIVERY, in perfect-as-sold condition, (This
includes all papers, warranties, included accessories, case and tags. If anything is altered or damaged
the satisfaction guarantee will not apply and a refund will be declined.) for 100% Refund, less shipping
charges.

If the instrument is to be returned, securely pack the instrument in its case and its original packing
materials and ship via UPS insured PREPAID. Once we receive the instrument we will refund the
instrument's price, excluding any shipping.

Warranty


All Delaney Guitars are warranted to be free from defects in materials and workmanship. This warranty
applies only to the original purchaser of the instrument, for as long as he or she owns the instrument.
All warranty repairs must be performed by Delaney Guitars, or a repair person authorized by Delaney
Guitars. This warranty does not cover repairs necessitated by normal wear and tear, misuse, neglect,
accidental damage, modification, or cracking of wood or finish that results from changes in temperature
or humidity.

All transportation, insurance and freight charges associated with warranty service and repairs on
Delaney Guitars are the responsibility of the purchaser, as is any service initiated for the purpose of
customization or adjustments beyond original specifications.

The following items are not covered by this warranty.

* Any instrument whose serial number is missing, or has been altered or tampered with in any fashion.
* Strings and batteries.
* Normal wear and tear on any part of the instrument including jacks, controls and switches, worn frets,
plated surfaces, tuning machines, pickguards, saddles and nuts, finish, etc.
* Instruments which have been serviced by unauthorized persons or any unauthorized modifications or
alterations made to the guitar or damage caused by same.
* Defects in finishes, or cracks, splitting, or warpage of wood due to changes in temperature or
humidity, exposure to sun, fire, moisture, body salts and acids, or other chemicals, and normal wear
and tear.
* Case and case hardware wear and tear.
* All other defects and deterioration due to normal usage, wear and tear, aging, accidents, neglect,
abuse, misuse, negligence, accident, improper use or acts of Nature.
* Any requested customization or adjustments beyond original specifications.

No other implied or express warranties are made including warranties of merchantability or fitness for
purpose.

Copyright (c) Delaney Guitars L.L.C. 2012